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Question

can't add email to account

  • May 22, 2025
  • 1 reply
  • 45 views
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I work at Amazon and there are two emails for the same account (@amazon.com and @amazonstudios.com) and it's not letting me add the second to the first account. Please help. 

    1 reply

    Forum|alt.badge.img

    Hi Steve, 

    Welcome to the Box Community!

    This can happen if you are trying to add an email that is already linked to separate Box account. 

    You need to unlink that email from the other account to be able to link it as as secondary email for your Amazon Box. 

    Check out this article on how to manage emails linked to your account for further details: https://support.box.com/hc/en-us/articles/360044196513-Manage-Account-Settings#loginandemail 

    Regards,

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