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Question

can't add email address

  • May 22, 2025
  • 2 replies
  • 70 views

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I am trying to add an email address so that I can eventually change my primary email address but I am not receiving the notification email message when trying to add via account settings and get an error message "can't add email address" when I try to add via my account profile.

2 replies

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Hi Neal, 

Welcome to the Box Community!

This should be better addressed by our Product Support Team. I've created a ticket for you. Please check your email for updates. 

Best!


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I don't even see an option to add a secondary email on my account.