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Question

Can't add email address

  • May 23, 2025
  • 1 reply
  • 18 views

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I'm trying to add an email address to my account, but I get the following error message every time:

"There was an error while trying to add XXX@YYYYY.edu to your account."

(where XXX@YYYYY.edu is my actual email address)

How do I fix this?

1 reply

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Hi Daniel, 

Welcome to Box Community and I’m here to help!

I went ahead and opened a new ticket. A member of our team will get in touch shortly and please keep an eye to your email. 

Thanks for posting!