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Can't add 2FA; same problem as others here

  • May 27, 2025
  • 3 replies
  • 18 views
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2FA setup is not working. Trying to add an authenticator app and the QR code never generates. Same issue reported in:

https://support.box.com/hc/en-us/community/posts/28465521998099-Unable-to-fix-2FA-everything-errors

It appears this is a product bug. Need help from Support so I can add 2FA to my account please. I'm also unable to add new emails to my account. All account changes either fail directly or just don't load. I've tried multiple browsers, disabled all extensions, incognito, etc.

"There was an error while trying to add .... to your account."

    3 replies

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    • community-manager
    • Author
    • Box Employee
    • 34740 replies
    • May 27, 2025

    The 2FA QR code issue has resolved itself with time - that's set up now.

    I'm still unable to add new emails to my account though. I've tried various emails and the UI is unable to add any of them (same error message as above)

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    • community-manager
    • Author
    • Box Employee
    • 34740 replies
    • May 27, 2025

    Hi there,

    Welcome to Box Community and glad to assist!

    Great to hear your Multi-factor authentication issue is fixed! Have you checked if the email you're replacing it with is already registered on Box? Just a reminder, one email can't be used for two accounts.

    Hope it helps! 

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    • community-manager
    • Author
    • Box Employee
    • 34740 replies
    • May 27, 2025

    Yes, the email I am trying to add is a new service account alias that has not existed prior to now... so it's not registered elsewhere on Box.


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