Was given a link over email to access some files. I tried to access and I cannot -- I received the below error message. Owner has shared with me. How do I fix?
Question
Can't access shared folder
Hi Maximilian,
Welcome to the Box Community, I'm happy to help!
This error typically is caused by one of 3 things:
- Incorrect sharing permissions on the shared file. In other words, whoever created the link did not set the correct access level on the link. If you are not already a collaborator in the folder (or file) the link points to, the link would need to be set to "people in the company" (if that person is also at your company) or "people with the link" (if that person is not part of your company).
- The person who created the shared link has since removed it.
- You are attempting to access the shared file with a personal Box account instead of the account with which the file was shared.
Here's what you can do:
- Verify you are logging into Box with the account to which the file was shared. Typically this will be your company Box account.
- If that doesn't resolve the issue, contact the individual who owns the file. Ask them to either to review and revise the file share permissions or to send you the correct link to the file.
Feel free to write back in if you have questions, and I will help you!
Regards,
Thanks. It was just a link shared to my email -- I signed up for Box with the same email. Anything else I can do on my end?
Also -- I created a personal account with Box. I did not have an account with Box before this link was shared, to be clear. Is that an issue? Would I need to create a new account?
Hi Maximilian,
Have you tried to reach out to the person who sent you this link?
Seems the best option is to contact the individual who owns the file and have them check and/or update the Shared link access or to send you the correct link to the file.
To learn more about the different Shared link access type, please take a look at this article: https://support.box.com/hc/en-us/articles/360043697094-Creating-Shared-Links
Let us know how else we can help or if you have questions!
Best,
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