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Can't Access Shared Documents

  • May 23, 2025
  • 1 reply
  • 22 views
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My profile has been given access to a certain folder and excel sheets today - I was able to open them initially but now no longer can access? 

I get a 'no longer available to you' when the client have shared it twice now. 

    1 reply

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    Hi Aisling, 

    Welcome to Box Community and I’m here to help!

    Are you accessing this folder using shared link? If yes, please make sure that the Sender/Owner of this shared link has enabled the correct access type. 

    To ensure the right people have access to shared content, you can configure access controls on a Box Shared Link as follows:

    • People with the link (public/open) - Anyone with the link can access the item and no Box account is required.
    • People in your company - People within your same Box enterprise, and people who have a Box account with the same email domain, can access content.
    • Invited people only - Only people who have been invited to the item (folder or file) can access the content.

    Hope it helps! 

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