I was shared a link to a collaborative folder and when I click on it, it sends me to a page that links box and my university. On the page there are two boxes; one says invalid login credentials and the other one says continue. When I push continue it takes me back to this page and I am not able to login. I tried the option that said to login if its not through my university and still used my university account and was able to login, but I did not receive the folder. I have tried this on multiple devices and I am still not able to access my folder. I don't think this is an issue with the person who shared the folder because everyone else was able to access it. Please let me know what I can do to access this folder. Thank you.
Question
Can't access folder
Hi Carley,
Welcome to the Box Community, I'm happy to help!
Can you reach out to the person who shared you the link, they may have just copied and pasted a link to you instead of inviting you to actually collaborate in the folder or create a shared link with proper link access for you?
Please take a look at this article to learn more about the difference between "Collaboration" and using "Shared link", this might be relevant to your next step.
Regards,
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