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Question

Can't access client files

  • May 23, 2025
  • 3 replies
  • 22 views
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Hi,

My client shared art files with me via box but I can't access them. Is it?

1. My membership only allows internal sharing?

2. My box account is under but she sent it to which is an alias. Is that the problem?

    3 replies

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    Hi Jill,

    Welcome to Box Community! 

    I'm happy to help with your file sharing query. Can we begin by confirming how did your colleague shared the file? Is it through collaboration invite or shared links? 

    Let us know in the Community how we could further assist, 

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    It said: "I'd like to share my files with you on Box."
    Go to File

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    Hi Jill, 

    Happy Friday! 

    In order to have us from the Community to help, can you attach a screenshot? 

    We'll await for your reply! 

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