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Question

Can't access box files in box.com OR on laptop (when clicking on a file, the message is:check that box is running and then try again.

  • July 24, 2026
  • 1 reply
  • 9 views
L

I have a paid plan for 1-3 users.  I was using the free version for many years and also my files that I work on on my laptop are in box.  (see photo)     I haven’t been able to open either: not the box.com online files and not the files on my laptop.

What suggestions do you have for me?  

      1 reply

      Rona Box
      • Rona Box
      • Community Manager
      • July 24, 2026

      Hi ​@Liyota, 

      Welcome to Box Community, and we’ll help investigate on what’s preventing you from accessing your files. 

      To have a closer look, we will have a member from the Box Product Support team to contact you privately (via email). A new ticket will be created and please keep an eye out. Our member will reach out to you shortly. 

       

      Thanks for posting, and we hope to get this sorted out soon. 

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