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Question

Can't access a shared folder due to weak password

  • May 23, 2025
  • 7 replies
  • 37 views
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I received an invitation to join a shared folder, however I can't open it because of my "weak password". I login to my box account using Google (that has a strong password by the way) and I'm not about to change my Google password for Box. Also, I doubt it would even work as the form presented is from Box and doesn't seem tied to Google anyways. Do I need to un-Google my Box account somehow?

 

edit: Going into Account settings I see that I don't have a password set up for Box, when I try to set one up I get a "There was a problem changing your password" error message.

    7 replies

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    Hi there,

    Welcome to the Box Community!

    For me to check, may I please have the following: 

    • How are you logging in when accessing the file? 
    • Could you provide a screenshot for me to check?

    Looking forward in assisting you.

    •  

     

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    Hi Aira!
    I log into Box using my Google account, I don't have a specific Box login/password combo, in fact I can't even add a password to my Box account (which I suspect is the issue). Here's a screenshot of the error that I get when I try to change my password.

    BOX2_dXd7TdP9orhq9mpkI3bvtQ.png

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    Hi, I have exactly the same issue. Can you help me to set up a password in an account that was created using Google? When I try to set a password in https://app.box.com/account I get the same "There was a problem changing your password." error as in the screenshot above.

    Thanks.

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    This is also happening to me and this post is marked as answered but there is none.

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    I have the same problem! How do I resolve this?

     

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    I'm experiencing this same problem. Is there a solution? 

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    This is still an issue. All support tickets seem to have the generic "cut and paste" solutions. The suggestions to reset the password do not either, as I do not receive an e-mail to reset it (and yes, I check my spam folder).

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