Hi, I have been trying to access the folder below and the screenshot below appears.
The owner of the folder: [personal information--redacted], told me that this is a public folder. I already cleaned cache but it is still not working. Can you help? Thank you
Hi Marcelo,
Welcome to the Box Community!
I'm sorry to hear that you are having issue accessing a shared folder.
It looks like you are part of an organization that requires their managed users to contact your internal helpdesk or IT team for issues related to Box.
Kindly reach out to your internal helpdesk or IT team for further assistance on looking into this.
Regards,
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.
