I’ve had my Box account for a while under my school account. I accepted an invite to work in a folder, but I’m running into an issue. Every time I accept the invite through my email, it brings me to the All Files tab on my Box account, but not to the folder I’ve been invited to. I can’t seem to get access to the folders I need despite having an invite. I followed instructions I’ve seen given by another user about verifying the email address associated with the Box account and my email account. There under different names, but they are the same email. It is still not letting me accept the invite that I got an email for, because it was sent to the “previous” email address. Do I still need to request that it is sent to the new one, even though my Box account literally shows the “previous” email address as a linked email address for this account?
Question
Can't Accept an Invite to a Folder
Hi
Welcome to Box Community, and we’ll assist in accessing your shared folder!
It’s best if you could ask for the invite to be resent to your current primary email address.
Make sure to verify your current primary email address:
- Log in to Box.com and navigate to Account Settings.
- Scroll down to Login and Email Addresses section, see which email is posted under “Default Email Address”
Is that the email address where the invite was sent?
Thanks for posting, and we look forward to your reply!
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