I created a file from a file that had a password on it. I know the password but it will not let me or the owner of the file remove the password. It will not let us move the file with a password on it. Any thoughts?
Question
Can not remove password from file
Hi Monica,
Welcome to the Box Community! I'm happy to help.
This would be something our Box Support team would like to discuss with you and may require specific account information. I've gone ahead and created a ticket for you so that an agent can work directly with you on looking into this.
Please check your email for details and updates. Thanks for your patience!
Best,
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.