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Question

Can not receive password reset email

  • May 23, 2025
  • 1 reply
  • 70 views
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hello,

I'm unable to receive my password reset email for a work email address (not the one I'm logged in under now).  It is not in my junk folder either.

Please assist.

Thank you,

Faith 

    1 reply

    Forum|alt.badge.img

    Hi Faith,

    Welcome to the Box Community! I'm happy to help.

    This issue would be better addressed by our Product Support. I've created a ticket for you. They'll be in touch with you soon.

    Please check your email for updates. 

    Best, 

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