Skip to main content
Question

Can not receive passwod reset email

  • May 22, 2025
  • 1 reply
  • 34 views
C
Forum|alt.badge.img

Hi,

My team is using the enterprise box service. One of my colleagues cannot receive the password reset email after clicking "forgot password".

No email in the junk folder also.

Account Email address: [personal information--redacted]

 

Pls help check, or can send the reset link to my email address instead.

Thanks.

    1 reply

    C
    Forum|alt.badge.img

    Hi Roger, 

    Welcome to the Box Community!
     
    This is something our Product Support team would like to investigate with you and may require specific account information. I've gone ahead and created a ticket for you so that an agent can work directly with you on looking into this.  Please check your email for details and updates.
     
    Thanks for reaching out and let us know if you have any questions!
     
    Regards,
     
    Terms of ServiceAccessibility statement