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Question

Can not open link

  • May 23, 2025
  • 1 reply
  • 8 views

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Message: "Unable to open (link name) cannot download the information you requested " Link was save on a excel sheet . I do this all the time and literally over night they are not opening. Not even old files.

It only happens to BOX links and on Excel.

1 reply

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  • Author
  • Box Employee
  • 34738 replies
  • May 23, 2025

Hi Julie, 

Welcome to Box Community! 

It indicates that you have already collaborated with one of our team members. Please keep an eye out and we'll stay in touch. 

Thanks for posting!