I can’t login to the browser anymore. It has the error message This xxxx(our company’s name).app.box.com page can’t be found. But my desktop’s box is good.
Question
Can not login to Box browser
When I try to login, whether I use a password or the google authentication, I get redirected to:
This app.box.com page can’t be found
No webpage was found for the web address: https://app.box.com/folder/0
HTTP ERROR 404
Hi
Welcome to Box Community, and we’re glad to help with your log in error.
There are a couple of things you might want to check to resolve your log in issue:
- Updating your browser to the latest version
- Clearing your browser's cache
- Using Box with an alternate browser, computer, or network.
- Temporarily disabling any internet security/firewall programs to test whether they conflict with Box (Note: you may need clearance or assistance from your organization’s IT department/helpdesk to do this)
- Temporarily disabling any plugins/extensions in your browser
- Removing unwanted extensions, plug-ins, ads, pop-ups & malware:
- Also, you might want to check if your browser and Operating System is supported by Box.
Hope it works! Please let us know if you have additional questions.
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