Hello Box Support
One of my coworkers created an account but can not log in or restore the password. I checked the company firewall but could not find any request from box.com to deliver a single message. Can you solve this problem? Maybe we should deactivate the account and create it one more time?
Regards
Question
Can not log in and restore the password
Hi Mateusz,
Welcome to Box Community and glad to help!
Kindly inform the impacted user to contact our Support team directly through this link. We'd love to help address the user's password issue.
Thanks for posting!
Hi Box. “The impacted user” messaged you two weeks ago using the link you provided and still did not get the answer. I was the witness of that situation. When will you solve our problem? The situation has a growing negative impact on our daily routine in the company.
Regards,
Mateusz
Is there anybody who can help? Hello Customer Service? How long does it usually take to solve such a simple case? The situation is unacceptable.
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.