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i'd like to download this pdf: https://app.box.com/s/sxx6j4nk8qu1nz9y2q2olujw7ncen2cj


however, no matter how many times i click the download button it just don't work.


is the download button really works?


Also, I've checked the suggestion from "Common Issues with Downloading Files" Page ( https://support.box.com/hc/en-us/articles/360044196153-Common-Issues-with-Downloading-Files), which still don't work.
Can someone help me to figur out how to download file? Thanks in advance.

Hi Iris, 


Welcome to Box Community and glad to assist!


Let me create a new case and a member of our team will be in touch, please keep an eye out.


Thanks for posting!


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