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Question

can not download file

  • May 23, 2025
  • 1 reply
  • 26 views

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i'd like to download this pdf: https://app.box.com/s/sxx6j4nk8qu1nz9y2q2olujw7ncen2cj

however, no matter how many times i click the download button it just don't work.

is the download button really works?

Also, I've checked the suggestion from "Common Issues with Downloading Files" Page ( https://support.box.com/hc/en-us/articles/360044196153-Common-Issues-with-Downloading-Files), which still don't work.
Can someone help me to figur out how to download file? Thanks in advance.

1 reply

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Hi Iris, 

Welcome to Box Community and glad to assist!

Let me create a new case and a member of our team will be in touch, please keep an eye out.

Thanks for posting!