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can not create an account with an email used previously

  • May 23, 2025
  • 1 reply
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I added a new user and the email is the same as one previously used. The creation email is not being delivered for set up. Is there something I need to do to get this to work? thanks

    1 reply

    Forum|alt.badge.img

    Hi Danielle, 

    Welcome to Box Community! 

    Looks like you're already working with the Product Support team through email. Please keep an eye out and a member of our team will stay in touch. 

    Thanks for posting! 

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