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Question

can not create an account with an email used previously

  • May 23, 2025
  • 1 reply
  • 11 views

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I added a new user and the email is the same as one previously used. The creation email is not being delivered for set up. Is there something I need to do to get this to work? thanks

1 reply

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Hi Danielle, 

Welcome to Box Community! 

Looks like you're already working with the Product Support team through email. Please keep an eye out and a member of our team will stay in touch. 

Thanks for posting!