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Question

Can l retrieve my unseen folders?

  • May 27, 2025
  • 1 reply
  • 51 views
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How can l retrieve folders that could not be saved? my old system crashed, but my folders that were not synced are lost. They usually show red marks on the old system but l could still access them. But not on my new system and they are important docs. can l get them back, pls?

    1 reply

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    Hi there, 

    Welcome to Box Community and glad to assist! 

    We can only guarantee recovery for files and folders that have been deleted from the Box website. 

    For more details, you can visit this article. 

    Thanks for posting! 

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