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Question

Can I recover data of an expired paid account by re-subscribing?

  • May 27, 2025
  • 1 reply
  • 17 views

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I had a paid account to share data in my company, but I forgot to renew the subscription. Now my subscription seems expired (for less than 30 days), and when I open the Box on brouser or on the Explorer of Windows, all data I have saved are gone.

Can I recover all data if I re-subscribe as soon as possible?

1 reply

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Hi Tomona, 

Welcome to Box Community and glad to assist!

If you have questions regarding your renewal, please reach out to our billing team via billing@box.com

Thanks for posting!