I have an old box account via my university, but they have stopped using box. So, now I have my private account using gmail. Recently, a collague from US sent me files using my old email, can I open it using my new account?
Best,
Ellen
Question
Can I reach files send to old box account from my new account?
Hi there,
Welcome to the Box Community! Iām happy to help.
Since you no longer have access to the old account. I suggest that the collaborator send you the files again (invitation) to the updated account using the correct email address.
Best,
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