We have 500+ folders owned by an individual leaving the company soon. These folders, of course, can be transferred to another owner (person), but it's likely we'll just have to go through the process of transferring ownership again ... and again.
These folders are the backup to our KB and thus it's vitally important that they not become inaccessible when an owner leaves.
Is there a way to have a method of ownership that avoids the "owner leaving the company" issue?
Hi David,
Welcome to the Box Community!
It looks like your questions are more about strategies and best practices and best people who can help you out would be from Customer Success Manager or CSM team for consultative advice.
I would highly suggest that you connect with your assigned Customer Success Manager (CSM) who will be able to help provide you with more information on how to achieve your desired outcome here
Thanks for your participation in the forum!
Hello France:
Thank you for your feedback. Certainly an interesting interpretation, and I see that strategy could apply; although, the action of a folder owner leaving an organization and the issues that leaves behind would seem like something Box would have/should addressed by now.
As to your direction to discuss this with our Customer Success Manager or team, this isn't a term I'm familiar with or know where/how to contact this person/team in my company. Any suggestions for finding them?
Hi David,
When a managed user leaves an organization, typically, Box admins would perform what we call "Delete and transfer".
If the employee owned contents especially if they are shared to others, to make sure they are preserved, Admin would have to transfer the ownership of that content to themselves or to another user. The process is explained here: https://support.box.com/hc/en-us/articles/360043694514-Deleting-Managed-Users
But if you would like further discussion on how to manage your organization's contents without having to perform the above processes, this might a good discussion to have with your organization's CSM. You may contact your Box Admin to know who your assigned CSM is or your internal helpdesk.
Best,
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