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Is there any way someone could preview or download a file and NOT have that activity show up in the Content Insights?


For example, if someone tells me they previewed or downloaded a file but no such activity for their user name is shown in the Content Insights, is it reasonable to wonder if they're not being truthful? 

Hi Kate,


Welcome to Box Community and glad to help!


Looks like you have a designated team that communicates with Box directly. At this rate, please reach out to your internal helpdesk team to take it to  Premier Services.


Thanks for posting! 


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