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Question

Business Plan, 3 Users Minimum

  • January 5, 2026
  • 1 reply
  • 21 views

Hi,

I have upgraded my plan from free plan to business plan in 2026/01/05.

Noticed that business plan allows for 3 users with individual account in single orginization.

Once the accounted upgrated to the business plan, I have tried to add the other two users.Howerve I noticed that we have been requested to pay for the other  2 users.

Pls help to share the mannual of adding the  other 2 users, thanks a lot.

If we can not add the other 2 users without additional payment, I am comsidering to cancel the business plan,can you pls advice how can I cancel the plan?
Thank you and have a nice day.

 

1 reply

Rona Box
  • Community Manager
  • January 14, 2026

Hi ​@Geng

Welcome to Box Community, and we’re glad to assist! 

 

According to box.com/pricing -- with your current Box plan, you can add a minimum of 3 users and you will be charged for each users/license you add. If you need someone to discuss this further, please feel free to email our Billing team via billing@box.com or submit a new case through this support link

 

Hope it helps!