Skip to main content
Question

Bug Report (Urgent! Box is generating files automatically)

  • May 22, 2025
  • 1 reply
  • 16 views
C
Forum|alt.badge.img

Hi,

When moving files to different folders, we are not able to move files, and Box will automatically keep generating new files. We can not stop this, it must be some kind of error.

We've also tried on different computers as well.

 

Please help!

Thank you

    1 reply

    C
    Forum|alt.badge.img

    Hi Sirvansky, 

    Welcome to the Box Community!
     
    This would be something our Box Support team would like to investigate with you and may require specific account information. 
     
    I've gone ahead and created a ticket for you so that an agent can work directly with you on looking into this. Please check your email for details.
     
    Thanks for your patience!
     
    Best,
    Terms of ServiceAccessibility statement