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Bug: Copy & Paste as plain text from BOX web apps

  • May 23, 2025
  • 1 reply
  • 6 views

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Hi,

I've noticed a bug for several web apps for BOX (Excel, Numbers, Word and Pages):

When copy and pasting a string with a certain format (starting with a single word followed by a colon) as plaintext, it looks like it is parsed as a URL string would be parsed. For example:

ThisPartIsInterpretedAsTransferProtocol: This part is the (subdomain and) domain name with any sub-directories (throwing in a cöuple of spécial characters for good measure). What happens when I add a question mark? Anything following it would correspond to form data submitted from a client to a server.

After the copy/paste as plaintext, the string looks like this:

thispartisinterpretedastransferprotocol: This part is the (subdomain and) domain name with any sub-directories (throwing in a c%C3%B6uple of sp%C3%A9cial characters for good measure). What happens when I add a question mark?%20Anything%20following%20it%20would%20correspond%20to%20form%20data%20submitted%20from%20a%20client%20to%20a%20server.

😖 (Okay, I added the emoji...).

The environment I'm working in:

* 2020 27" iMac

* macOS Ventura 13.3.1(a)

* Safari v.16.4

Thanks for your assistance in this matter and best regards,

Evita Wagner

1 reply

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Hi Evita, 

Welcome to Box Community and I’m here to help!

To help isolate your issue, 

  • Can you use your alternate browser? 
  • Are you using a Box for desktop application to accomplish this task? 
  • Has it ever worked before? 
  • What are the exact steps you've used for copying and pasting to Box? 

We'd love to hear back from you!