Hello,
I'm trying to send a box sign request but the following error message keeps showing up. It seems like it appears only when I use a box sign template. When I don't use a template, there's no problem to send a sign request. What does the message exactly mean?
"There is out of sync data between the document and the sign_files"
Thanks,
Hi Kanako,
Welcome to Box Community and glad to assist!
Let me create a new case and a member of our team will be in touch, please keep an eye out.
Thanks for posting!
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