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Question

BoxSign Error message

  • May 23, 2025
  • 1 reply
  • 12 views
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Hello,

I'm trying to send a box sign request but the following error message keeps showing up. It seems like it appears only when I use a box sign template. When I don't use a template, there's no problem to send a sign request. What does the message exactly mean? 

"There is out of sync data between the document and the sign_files"

Thanks,

    1 reply

    C
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    Hi Kanako, 

    Welcome to Box Community and glad to assist! 

    Let me create a new case and a member of our team will be in touch, please keep an eye out.

    Thanks for posting! 

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