Skip to main content
Question

Box won't preview Illustrator (.ai) files

  • May 22, 2025
  • 1 reply
  • 17 views

Forum|alt.badge.img

Surely there's a way to preview Illustrator (.ai) files in Grid View like all other files. Is there a checkbox I'm overlooking? Can anyone help?

1 reply

Forum|alt.badge.img

Hi Pamela, 

Welcome to the Box Community and thanks for posting!

Image preview file type such as ".ai" is available for Business level Box accounts and above, and will need to be enabled by a member of our support team so I went ahead and submitted a ticket for you for this request.

Please check your email for details and updates
 
Thanks for your patience and let us know if you have any questions!
 
Best,