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Question

Box won't open files after updating to Mac OS Ventura

  • May 23, 2025
  • 1 reply
  • 71 views
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After updating my Mac OS to Ventura, Box won't open files in external programs (Excel, Numbers, InDesign, Acrobat etc) anymore when requested. 
I click the open button and nothing happens at all.
It behaves as I don't have Box Tools installed, even if I do have. It shows a suggestion that I click to download and install Box Tools, but nothing happens when I click it. 
I already tried re-downloading and re-installing it manually, but nothing has changed either. 

    1 reply

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    Hi there, 

    Welcome to the Box Community!

    This issue should be best addressed by our Product Support. I have created a ticket for you and kindly check your Inbox for updates. 

    Thanks!

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