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Question

Box won't launch properly

  • November 3, 2025
  • 1 reply
  • 14 views

I just downloaded box but it won’t launch properly, the icon is greyed out and won’t turn bold/black. I tried logging in via my company login, and it works. The problem is I created a personal account (Box pro) but it won’t launch properly, the login page keeps looping.

1 reply

  • Community Manager
  • November 3, 2025

Hi ​@mj_ro,

 

Welcome to Box Community and glad to help!

We've created a new case and a member of our team will contact you through email so please keep an eye out. 

 

Thanks for posting!