Hello,
We hare having some issues with Box for Windows not working after a Windows update. We have a Microsoft Surface running Windows 10 21H1. After the following cumulative updates were installed KB 5019959 and KB 5020801 Box would not work at all.
After updates we attempted to launch Box and the program did not respond, didn't even write a crash to the event log. We then tried to uninstall Box from control panel, it would run the uninstaller but nothing happened. All the files are still in C:\program files and it still showed up as installed. We downloaded the box executable from your website and ran it to see if that would do anything, but we get the following error:
We are at a point where we can't uninstall, reinstall or use the Box program at all.
Any help you can provide would be appreciated.