Box will not allow me to upgrade to business. I cannot reach any form of support

Question

I am trying to upgrade our box account to Business but when I submit the card information I receive an error message telling me to contact support but I cannot contact support directly as an individual user. your live chat representative told me to contact box support through email which just gave me automated responses

community-manager · Answer

Hi Mean,Welcome to the Box Community! I'm happy to help.Please send an email to billing@box.com and one our billing representatives will reach out to you to help look into this matter or call 0808 189 0504 our Billing Team to work directly with you.You may also include the exact error message or a screenshot of the error that you encounter to help the team investigate this for you.You may want to check this article from our Box Product Support about "Payment Methods Accepted by Box".https://support.box.com/hc/en-us/articles/360043694254-Updating-your-Credit-Card-Informationhttps://support.box.com/hc/en-us/articles/360044193453-Payment-Methods-Accepted-by-BoxBest,

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