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Box View API (v1) - unable to create session (500 error)

  • May 22, 2025
  • 8 replies
  • 31 views
C
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For the last couple of hours, we've been unable to retrieve a session token to view a document. We're POSTing to https://view-api.box.com/1/sessions (JSON with a document_id which appears to be valid), and with a valid authorization header. Every such request results in a 500 error, with body of {"message": "Internal server error", "type": "error"}

 

Nothing in our code has changed. Wondering if anyone else is experiencing similar?

    8 replies

    C
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    Same here.

    C
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    Same issue here. I sent out a tweet to Box Support too.

    C
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    same issue here, when calling "https://view-api.box.com/1/sessions" api. This issue is coming since morning.

    But why Box is not even considering this as issue.

    C
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    Seeing the same thing here as well.

    C
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    Same here, all customers are blocked.

    C
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    Hi ,

     

    Thanks for your post in the Community! We appreciate you raising this issue to us, and our engineering team is currently aware of this situation. While they are working on a fix for this issue, please subscribe to our updates here at status.box.com for more information on our team's progress.

     

    Appreciate your patience and thanks for your help!

    C
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    Hi.  I'm getting 'Service Unavailable' when trying to upload a document via the npm https://www.npmjs.com/package/box-view

     

    Can anyone confirm that this is related to the same issue? 

    C
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    Hi ,

     

    Thanks for your post in the community!

     

    Yes, it is related to the issue but our Engineering team believes they have resolved the issue. No new reports should come in.

     

    Best,

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