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Question

Box View API returning status 503 errors (Service Unavailable)

  • May 21, 2025
  • 7 replies
  • 56 views
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Our service, which depends on the Box View API, is down because the Box View API is returning nothing but status 503 errors in response to calls to:

 - GET https://view-api.box.com/1/documents

 - POST https://view-api.box.com/1/sessions

 

Anyone else experiencing this?

    7 replies

    C
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    It looks like the service has recovered. We have not seen an error since 2017_02_23T14:01:13.500Z (GMT).

    C
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    Confirming we were seeing it too (on all requests). Seems OK now again.

    C
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    We saw another period of errors from 2017_02_23T14:09:28Z (GMT) to 2017_02_23T14:10:56Z (GMT).

    C
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    We're still getting intermittent 502 (bad gateway) errors as well (on SVG page loads)

    C
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      Thanks for reporting this issue. As mentioned in this thread, there was a service issue with the View API earlier today. We posted a note on our status page with more information. 

    C
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    We are seeing a number of 502s come in today -- is there another problem? The status page is still green.

    C
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    Hi ,

     

    Thanks for your post and yes we've updated the status page: https://status.box.com/ to identify this 502 error.

     

    "Investigating - We are investigating reports of issues establishing connections to our Content API. Some requests may return a 502 error response with the description “Could Not Connect”. We are actively investigating and will provide further updates as soon as possible."

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