Hello.

We imported about 1000 users from our Azure environment however this was by error so all the users were deleted via cli tool.

I created a group on AD with one user in it. The group itself synced however the user will not sync. I get the below error even though the user is not in our admin console under users and groups. I suspect that BOX is holding onto the user account in the backend but any idea how to resolve this so I can sync users again.

Thanks a million.

“Box returned an error response with the HTTP status code 409. This response indicates that a user or a group already exisits with the same name. This can be avoided by identifying and removing the conflicting user from Box via the Box administrative user interface, or removing the current user from the scope of provisioning either by removing their assignment to the Box application in Azure Active Directory or adding a scoping filter to exclude the user. This operation was retried 1 times. It will be retried again after this date: 2025-09-09T17:50:34.1253424Z UTC”