My partner and I have been working to get assistance with Box all day long and have received no responses and no solutions. The support chat is unavailable and there are no responses on Box's telephone lines. Each time we log in, we are asked for financial information with a redirect asking for payment $500.00 higher than our 3-seat user lawfirm small business. We have trial tomorrow and are so disappointed in the functionality. The only time it has functioned today was when we had support from other integrated apps online with us. Anyone else experiencing all-box-failure?
Question
Box User Interface Issues, Non-responsiveness of Support, Box Platform with Enterprise & Apparent Billing Security Problem
Hi Lori,
Welcome to the Box Community!
I'm really sorry for all the trouble you encountered.
As I have checked, our billing team appears to be looking into your partner's open ticket for this issue and they have replied on his ticket.
Please continue working with them and check your email for updates.
Thanks for your participation in the forum!
Best,
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