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Question

Box uploading empty files

  • May 27, 2025
  • 1 reply
  • 22 views

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I am trying to upload folders containing files to box since I cannot have two box apps on my computer. When I upload the folder on box, it just uploads an empty folder without the files. Please help because I do not want to lose my files that I thought is uploaded when it is not

1 reply

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  • Author
  • Box Employee
  • 34738 replies
  • May 27, 2025

Hi Chinyere, 

Welcome to Box Community and glad to assist!

It shows that you have a designated team that works with Box Product Support. 

For immediate assistance, you should contact your internal helpdesk team.

Thanks for posting!