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Question

Box Update - Now Desktop App Doesn't Work

  • May 22, 2025
  • 1 reply
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Hello, 

My Mac updated to Monterey 12.4 and now I can't access Box Sync or Box Drive anymore. How do I fix this issue?

1 reply

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We are having multiple problems with Box Drive since the upgrade of Monterey 12.5 at our agency. We are noticing "Files do not exist" icon with an exlamation mark/cloud when we save files from Adobe applications and some M365 apps. We haven't gotten any sort of fix from Box - they just want logs sent from users experiencing problems. This is becoming more widespread for our users as time goes on with no solution in sight.