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Box Update

  • May 22, 2025
  • 1 reply
  • 40 views
C
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IT says that the Box update is not loading and the manual update option is missing.  How do we load the required Box update?

    1 reply

    C
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    Hi Debbie,

    Welcome to the Box Community, I'm happy to help!

    Are you perhaps using Box Drive app on your computer? If yes, Box Drive can also auto-update when it launches. If Drive detects that an update is available while it is starting up, it automatically applies the update without requiring any action on your part. 

    To learn more on how to update your Box Drive app, please take a look at this article: https://support.box.com/hc/en-us/articles/360043697474-Installing-and-Updating-Box-Drive

    If you are having issue updating the app, we suggest to uninstall and then reinstall it on your device.

    Thanks for reaching out and let us know if you have other questions!

    Regards,

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