Skip to main content
Question

Box unable to process payment

  • May 23, 2025
  • 1 reply
  • 64 views
C
Forum|alt.badge.img

Received an email saying you can’t process payment. Tried to update card and it says there’s an error. Could you let me know how to proceed.

    1 reply

    C
    Forum|alt.badge.img

    Hi Alice, 

    Welcome to Box Community! 

    It would be helpful if you could contact our Support team directly in order to address your payment inquiry. We'd love to have you there and feel free to create your ticket here. 

    Thanks for posting! 

    Terms of ServiceAccessibility statement