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Question

Box Tools Opening File in Notepad and Not Windows Default App

  • May 22, 2025
  • 3 replies
  • 27 views
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Hello,

I have .xml file types set in Windows to be opened in Notepad++, when I click the file then click Open button in box, the file is however still opening in Notepad and not Notepad++. When I browse to the temp file the file is downloaded, I see it's displaying as Notepad++ which is correct but when I open it from the web browser it still opens with Notepad. I reviewed the logs from Box Tools and see in there that the default app is still returning Notepad hence it is opening as such. Is there a way to resolve this so it opens in Notepad++? I have plugins that I like to use for xml files that I cannot use with Notepad.

Thanks!

    3 replies

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    Hi Hassan, 

    Welcome to the Box Community and thanks for your post in the forum!
     
    Have you checked out this support article on Box Edit Opens My File with the Wrong Desktop Program?

    If Box Edit is opening files in the wrong program for you, please follow the steps below to make sure that you have the correct program defaults set for you computer:

    This may be relevant to your problem with the next steps!
     
    Best, 
    C
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    Hi France,

    Thanks for the warm welcome and prompt response.

    Yes I have reviewed that support article and can confirm the default programs on Windows for XML files is set to Notepad++ but when it opens via Box it still opens it in Notepad. I also pulled the log and can see that for whatever reason it is opening Notepad and almost ignoring Notepad++ which is the default.

    Are there additional steps I need to take to ensure it opens in Notepad++?

    Thanks,

    Hassan

     

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    I've changed Windows 11 default program for ".txt"   to Visual Studio Code,   but Box still opens it in Notepad.   I've restarted my PC and the problem still occurs.  Anyone know a solution?

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