Hi, I have tried to uninstall Box Tools but the uninstall process cannot locate the Box Tools. I have had my IT guys try to fix this issue and cannot uninstall/reinstall either.
I need this issue sorted so that I can use Excel rather than using the online software.
Hi Tracey,
Welcome to the Box Community, I'm happy to help!
Have you followed the steps provided in this article to uninstall Box Tools from your device: https://support.box.com/hc/en-us/articles/360043696134-Uninstall-Box-Tools
If you are on a Windows device, and still having issues, could you please try this Microsoft fix tool to uninstall Box Tools from your computer?
Let us know how it goes and if you have questions!
All the Best,
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