Skip to main content
Question

Box tools intermittently asking to re-install after upgrading to windows 11

  • May 23, 2025
  • 1 reply
  • 36 views
Forum|alt.badge.img

Since I've upgraded to Windows 11, intermittently it asks me to download Box Tools to view documents. It's already been installed so I have to check to "repair" and let it run. Once it's done, it will work for a while. Then it'll ask me to download it again at some point. I'm using Chrome if that makes a difference. 

    1 reply

    Forum|alt.badge.img

    Hi Michelle, 

    Welcome to the Box Community, I'm happy to help!

    This would be something our Product Support team would like to investigate with you and may require specific account information. 

    I've gone ahead and created a ticket for you so that an agent can work directly with you on looking into this. 

    Kindly check your email for details and updates.

    All the Best, 

    Terms of ServiceAccessibility statement