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Hi,


I keep on uninstalling and installing Box Tools on my Mac (latest OS 😵 and after having worked fine for a while they continue to fail and open documents from Safari. Box Tools Extension is of course enabled in Safari.


Any advice of that I could be doing?


Kind regards, Martin.

Hi Martin, 


Welcome to Box Community and glad to help! 


We've created a new case and a member of our team will contact you through email, please keep an eye out. 


Thanks for posting! 


Having the same problem on Chrome. How do I fix it?


Running Ventura 13.6 Box tools is installed and enabled in Safari, but when I try to open a document I get the message that Tools is not detected on my computer. This is a fairly new problem, as it used to work fine.


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