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Question

Box Tools installed but fail to operate in Safari

  • May 23, 2025
  • 3 replies
  • 57 views
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Hi,

I keep on uninstalling and installing Box Tools on my Mac (latest OS X) and after having worked fine for a while they continue to fail and open documents from Safari. Box Tools Extension is of course enabled in Safari.

Any advice of that I could be doing?

Kind regards, Martin.

    3 replies

    C
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    Hi Martin, 

    Welcome to Box Community and glad to help! 

    We've created a new case and a member of our team will contact you through email, please keep an eye out. 

    Thanks for posting! 

    C
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    Having the same problem on Chrome. How do I fix it?

    C
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    Running Ventura 13.6 Box tools is installed and enabled in Safari, but when I try to open a document I get the message that Tools is not detected on my computer. This is a fairly new problem, as it used to work fine.

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