Hey,
I am unable to open my excel or other spreadsheets even after installing Box tools many times and unable to complete my work. I restarted my system also.
Could you please help?
Using Windows 11
Question
Box tools are installed but still unable to open any spreadsheets
Hi Maryam,
Welcome to Box Community and glad to assist!
You may want to run these basic troubleshooting steps to address your issue.
- Use a different browser, network connection or machine.
- Make sure your browser's updated.
- Clear your browser's cache and cookies, here's how.
- Check if your firewall is configured.
- You may want to disable your plugins/add-ons/extensions.
Hope it works!
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