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Question

Box Synch Uninstall Issue -

  • December 2, 2025
  • 1 reply
  • 5 views

I use a Lenovo ThinkPad 64 bit Windows 10 machine.

Box synch stopped working.  Trying to Uninstall and then reinstall but I get the message that it can’t find a path to the folder containing the installation package ‘Box.2.45.185.msi’ that was supposedly added on 4/29/25.

 

I’m stuck - please someone from Box Support or community help me.  I’ve tried everything including deleting all the Box folders.

Is there even a Box Support function within the company?

 

 

1 reply

  • Box Employee
  • December 3, 2025

Have you tried Box Drive instead?