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Whenever I have either a Mac update or even a Microsoft update, The Box Location either is missing on my locations side bar OR the box no longer synchs and is up to date with the office staff.  It is delayed from the day prior to the update.


What I have to do now to synch the box application is to uninstall and reinstall box on my computer after clearing all cache and doing a restart.


I read other posts from 2 years ago but there were no suggestions or reasons for the issue posted.  Any help would be great.


 

Hi Colleen, 


Welcome to Box Community and glad to assist! 


We highly recommend switching to Box Drive.


Why Switch?



  • Current Experience: Box Drive is the latest desktop application from Box.


  • Automatic Syncing: It eliminates the need for manual syncing, although you can still mark files for offline access if needed.


  • Quick Resolution: The problem you're facing is likely to be resolved immediately upon installation.

Installation Benefits


By installing Box Drive using this link, Box Sync will be automatically uninstalled. Rest assured, any files that have not yet synced to Box will remain safe in your old Box Sync folder.


To learn about the differences between Box Sync and Box Drive, please see our article Switching from Box Sync to Box Drive.


For more information about Box Drive and its basic functionality, please see our article Using Box Drive Basics.


If you have any questions or concerns please let me know. Thank you for considering this change!


 

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