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Question

Box Sync unable to access files/folders

  • May 22, 2025
  • 2 replies
  • 46 views

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When attempting to run the box sync I get the following error message:

Box Sync is unable to access certain files/folders in your Box Sync folder: -folder name Verify that these files/folders have the right user permission, close all relate applications and restart Box Sync. 

These files/folder indeed do have the right user permission as the user running box sync is co-owner of all the files and folders so not sure why this error is occurring. I have tried restating box sync and my pc but still getting same error 

2 replies

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Hi Tiago, 

Welcome to the Box Community!
 
This would be something our Box Support team would like to investigate with you and may require specific account information. 
 
I've gone ahead and created a ticket for you so that an agent can work directly with you on looking into this. Please check your email for details and updates.
 
Thanks for your patience!
 
Best,

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I get this on mac too.  Would  love some help from Box.  I initiated a request via email some time ago.

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